Privacy Policy

Last updated: 20 January 2026

This Privacy Policy explains how UncannyKiwi Limited (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you play Scooterflow (the “Game”).

We are committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

UncannyKiwi Limited, Attention: Customer Support

Registered address: 16 Southwark Street, Christchurch Central, Christchurch, 8011, New Zealand

Email: scooterflowgame@gmail.com

2. Personal Data We Collect

Depending on how you play the Game, we may collect the following categories of personal data:

2.1 Account and Platform Data

Collected via Steam and console platforms:

-          Platform user ID (e.g., SteamID, PlayStation Network ID, Xbox Live ID)

-          Platform username

-          Platform authentication tokens (processed only for login/session purposes)

We do not collect platform passwords or payment information.

2.2 Gameplay and Multiplayer Data

In-game username or character name

Matchmaking data (e.g., skill rating, match history)

Game progress, achievements, statistics

Player interactions (e.g., multiplayer session participation)

2.3 Technical and Device Data

IP address

Device type, operating system, and game version

Crash logs and performance diagnostics

Network latency and connection data

2.4 Support Communications

If you contact us for support:

-          Email address

-          Support messages and attachments

-          Diagnostic information you choose to provide

3. Legal Bases for Processing (GDPR Article 6)

We process personal data under the following legal bases:

-          Contract performance – to provide and operate the Game and multiplayer services

-          Legitimate interests – fraud prevention, security, cheating detection, service improvement

-          Legal obligations – compliance with applicable laws

-          Consent – where required (e.g., optional analytics or marketing communications)

4. How We Use Personal Data

We use personal data to:

-          Operate and maintain multiplayer functionality

-          Authenticate players and manage sessions

-          Provide matchmaking and leaderboard features

-          Detect cheating, abuse, and violations of our Terms of Service

-          Improve game stability and performance

-          Respond to support requests

-          Comply with legal obligations

5. Third-Party Services

We may share limited personal data with trusted third parties that support the Game, such as:

-          Platform providers (Steam, Sony, Microsoft, Nintendo)

-          Multiplayer backend and hosting providers

-          Anti-cheat and security services

-          Crash reporting and analytics providers

-          Customer support tools

All third parties act as data processors and are contractually required to comply with GDPR.

6. International Data Transfers

Some service providers may process data outside the European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place, such as:

-          EU Standard Contractual Clauses

-          Adequacy decisions by the European Commission

7. Data Retention

We retain personal data only for as long as necessary:

-          Gameplay and account data: for the duration of your use of the Game.

-          Logs and diagnostics: typically not retained.

-          Support communications: typically retained until issue resolved or as legally required.

-          Data may be anonymized or deleted once no longer needed.

8. Your GDPR Rights

Under GDPR, you have the right to:

-          Access your personal data

-          Rectify inaccurate data

-          Erase your data (“right to be forgotten”)

-          Restrict processing

-          Object to processing

-          Data portability

-          Withdraw consent at any time (where applicable)

To exercise your rights, contact us at the email address of the Data Controller specified above.

9. Children’s Privacy

We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us.

10. Security Measures

We implement appropriate technical and organizational measures to protect personal data, including:

-          Encryption in transit where applicable

-          Access controls

-          Secure hosting environments

-          Regular security reviews

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated via the Game, our website, or platform store pages.

12. Contact and Complaints

If you have questions or concerns about this Privacy Policy, contact us at the email address of the Data Controller specified above.

You also have the right to lodge a complaint with your local data protection authority.